Knowledgebase:
Returns Procedure
Posted by Stuart Thomason, Last modified by Stuart Thomason on 29 July 2014 11:46

To obtain any Technical Support with any of our products, please submit a ticket.

If throughout the Technical Support process it is deemed that you need to send any products back for repair, we will issue a Return Material Authorisation (RMA) Number and shipping instructions. For products returned from outside the EU please inform the carrier that the goods are to be repaired and sent back and will therefore qualify for Inward Processing Relief. Then ship the product, transportation prepaid, for inspection.

Typical Equipment repair or replacement time is five (5) business days, plus shipping times. One-way shipping is the customer’s responsibility. Galleon Systems will return ship the equipment by the same means it was received.

Galleon Systems will not be responsible for unauthorised returns or for returns that do not list the RMA Number on a packing list attached in plain view on the outside of the shipping container.

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