Knowledgebase:
Packaging Guidelines
Posted by Stuart Thomason, Last modified by Stuart Thomason on 29 July 2014 11:46

To ensure that Galleon Systems receives a returned product free from damage, we urge you to follow these packing guidelines for safe transit of the item(s):

a) Where possible, return the product in its original packaging ensuring that it is secured appropriately within the box. Products should be protected using the polystyrene inserts [provided with the original packaging]. For added protection, pack surrounding voids with packing materials originally supplied.

The box should fit snuggly around the item and there should be minimal or no movement of the product once sealed in the box. Seal the box accordingly using industrial strength tape, making sure there are no gaps. The box should be sealed without the potential to open whilst in transit.

b) If (a) is not possible, a suitable alternative is required, ensuring that the box is of the correct size and strength to accommodate the enclosed unit. The product will need to be secured tightly within the box, making sure it’s completely protected and virtually free from movement.

Corners can be protected using polystyrene and to further protect the unit, Galleon Systems recommends heavy duty bubble wrap. It’s important that the box and packing used fits snuggly around the item to restrict movement in transit.

Ensure any voids within the box are packed with protective materials, then seal the box with industrial strength tape, making sure there are no gaps. The box should be sealed without the potential to open whilst in transit.

*Please note, Galleon Systems accepts no liability for returned products received in a damaged state, any damage caused will need to be referred to your courier.

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