FAQs-Frequently Asked Questions

FAQs-Frequently Asked Questions

InfoWelcome to our FAQ section! Here, you'll find answers to some of the most common troubleshooting questions. We’ve compiled these to help you find quick solutions, but if you can't find what you're looking for, don't hesitate to submit a support ticket, and we'll assist you further.

Password Reset

Here's how to reset the password for the NTS-6002: 

1. Connect a wired keyboard and monitor. 
2. Press ALT+F2 to access the login prompt. 
3. Use "root" as the username and "galleon" as the password. 
4. Follow the on-screen instructions to reset the password. 
Note: Half-sized keyboards are not supported by the device. 

NTS-4000:

Please be aware, that using the Galleon NTS-4000-Config will result in this error. The correct software for the NTS-4000 is: https://www.galsys.co.uk/download/nesdk.exe 
The NTS-4000 password is used to encrypt the device there is by default no password. If a password is set, then there is no way to remove it without sending the whole unit back to Galleon.

UTC time

NTP always operates using Coordinated Universal Time (UTC). Time zone offsets and daylight-saving time adjustments are applied solely by the client. There is no way to change the time used by NTP it will only use UTC time.

Year/Date rollover

If your unit is displaying a date, such as reverting to an earlier time or appearing far in the future, this issue is due to the GPS integer overflow / week number rollover which is a feature of all GPS products. To resolve this issue a new antenna is required. Please contact Galleon support to verify your warranty status or to request a quote for an antenna.

Unit displaying ‘waiting serial data’

When the unit boots it sends a wakeup command to a secondary controller board. It will then wait for that board to boot and start sending data, hence the "WAITING FOR SERIAL DATA" message. If that board is faulty, it will never get past this stage. Submit a ticket to resolve this issue.

Firmware update

Please see the link below, for NTS-6000's firmware updates:


For the NTS-4000, see below:
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Leap file:

The leap file no longer exists, there is no planned updates for this anymore as it is discontinued. This is not a concern and can be ignored; there won't be any leap seconds scheduled for the future.